Contact Toora

If you need help with Toora, found a technical issue, have feedback, or want to ask a privacy-related question, contact us by email.

What to include in a support message

To help us understand a technical problem, include the name of the Toora tool you were using, what you expected to happen, what happened instead, and the browser or device you were using. Please do not email confidential documents, passwords, payment information, or other sensitive files unless support specifically asks for a safe diagnostic sample.

Questions we can help with

You can contact Toora about tool errors, broken pages, accessibility issues, privacy questions, feedback, or incorrect site information. For a file-processing problem, describe the file type and the visible error message without sending the original sensitive file.

Response expectations

Support is handled by email. Response times can vary, and sending the same request repeatedly does not make it process faster. Keep a copy of any important source file while a technical issue is being reviewed.

What to include

• The name of the Toora tool you were using.
• A short description of the problem or request.
• Your browser or device type if the issue is technical.
• A screenshot when useful, but do not send passwords, API keys, banking details, or other secrets.

Privacy requests

You may use the same support address for privacy questions or requests concerning information associated with your use of Toora.